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Inspection Summary

Overall summary & rating


Updated 9 March 2018

The inspection took place on 8 February, 2018 and was unannounced.

Lyndale is nursing home which provides accommodation and nursing care for up to 25 people. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 20 people living at the home.

Accommodation is located over three floors; there is a shared lounge located on the ground floor, a passenger and stair lift to the upper floors as well as a large garden to the rear of the building and a car park at the front.

At the last inspection, which took place on 20 and 21 October, 2015 the home was rated ‘Good’.

At this inspection we found the service remained ‘Good’ and continued to meet all of the essential standards.

There was a registered manager at the time of the inspection. A registered manager is person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During this inspection we reviewed care plans and risk assessments. We found that they contained relevant, consistent and up to date information in relation to the support needs of people who were living at the home. Care plans were person centred and reflected people’s individual wishes, choices and preferences.

Medication management systems were in place. Medication was only administered by staff who had received the appropriate training. Regular medication audits were taking place and people received all medication which was prescribed to them.

The home operated within the principles of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). We reviewed information in relation to capacity assessments and processes which needed to be in place to make decisions in a person’s best interest. Staff had received the necessary MCA/DoLS training. Peoples care plans and risk assessments contained current information in relation to their capacity and the restrictions which were in place.

Recruitment processes were safely and effectively managed. The necessary recruitment checks had been completed, suitable references had been sought and Disclosure and Barring System checks (DBS) were in place for all staff. DBS checks ensure that staff who are employed to care and support people are suitable to work within a health and social care setting.

We reviewed staff training, learning and development opportunities the registered provider had in place. We found that staff were supported in their roles, completed the necessary training and were also provided with specialist training in order to effectively carry out their duties.

We reviewed how people’s nutrition and hydration was supported. Peoples’ preferences, likes and dislikes were well known amongst the staff team, kitchen staff were familiar with specialist dietary needs and people were supported with a choice and variety of food and drink provided. People were nutritionally assessed and risk assessment tools were in place to safely and effectively monitor people’s health and well-being.

There was a formal complaints policy in place. People informed us that they knew how to make a complaint if they ever needed to. At the time of the inspection there were no complaints being investigated.

Safeguarding and whistleblowing procedures were in place. Staff were able to explain their understanding of what ‘safeguarding’ and ‘whistleblowing’ meant and the actions they would take in order to protect people who were receiving care.

The home operated an ‘open door’ policy. The culture was supportive, kind, caring, compassionate and respectful. People livi

Inspection areas



Updated 9 March 2018

The service remains safe.



Updated 9 March 2018

The service remains effective.



Updated 9 March 2018

The service remains caring.



Updated 9 March 2018

The service remains responsive.



Updated 9 March 2018

The service remains well-led.