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Inspection report

Date of Inspection: 21 May 2014
Date of Publication: 18 June 2014
Inspection Report published 18 June 2014 PDF | 87.56 KB

Overview

Inspection carried out on 21 May 2014

During a routine inspection

This was an unannounced inspection of Lyndale Nursing home. The inspection set out to answer our five questions:

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, discussions with people who lived at the home, their relatives, staff providing support and looking at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

We found there was sufficient staff on duty to meet the needs of the people who were living at the home. Systems were in place to check the environment was safe. Arrangements were in place to monitor accidents and incidents on a monthly basis.

The home protected the rights and welfare of the people in accordance with the Mental Capacity Act (2005). At the time of the inspection nobody who lived at the home was on a Deprivation of Liberty Safeguards (DoLS) plan. Some of the staff team had attended DoLS training.

Is the service effective?

People were satisfied with the care and said their needs were being met. Everybody we spoke with was pleased with the care and support they received. They said staff arranged for them to see a health professional, such as a doctor or dentist if they needed it. Care plans were in place for each person. Care plans were reviewed each month to ensure they were current.

People told us they were satisfied with the food and menus. Any suggestions about changes to the menu were listened to and acted upon.

Is the service caring?

People told us the staff were approachable and responsive if they needed support with a task or activity. One of the people living there said, �The nurses and carers are all friendly and kind to me.�

Throughout the day of the inspection we observed care and nursing staff engaging with people in a positive, respectful and individualised way. Staff had a good knowledge of each person�s needs.

Is the service responsive?

People were involved in decisions about their care and they or a family member had signed a care plan agreement. They told us they had access to recreational and social activities, including activities within the home and trips out to the local community.

Is the service well-led?

The home had systems in place to regularly monitor the quality and safety of the service provided. People who lived at the home and their relatives had the opportunity to provide feedback about the home by completing an annual questionnaire. Meetings were held annually at the home so people could mention any concerns they had and suggest how the service could be improved.

Staff we spoke with said they felt well supported by management. They told us they received good quality training and had an appraisal/supervision every six months.