12 July 2011
During an inspection in response to concerns
We also visited a further three people who were unable to communicate verbally but we were able to observe positive communication between staff and clients. One person we spoke to also stated that they 'get on well with staff and they are always kind to them.'
People who were able to communicate verbally told us that they felt safe and well cared for. Another person we spoke with told us that the staff 'Are kind and caring.' People we spoke with told us that they thought that the 'staff were good but sometimes there was not enough staff around to take us out.'
People we spoke with also told us that they felt comfortable to talk to staff about any issues they may have. However the majority of people we visited were unable to communicate their views verbally and therefore we were unable to obtain a comprehensive view of the quality of service. People we spoke with were unable to confirm if they had completed a service questionnaire within the 12 months.