This inspection took place on 7 December 2015 and was unannounced.
Russell Terrace is registered to provide accommodation and personal care for up to six people who have a learning disability or autistic spectrum disorder. The home has a lounge, kitchen, dining area, communal shower room and two bedrooms on the ground floor. The rest of the bedrooms are located on the first floor. There were four people living in the home at the time of our inspection.
At our last inspection in January 2014 we identified breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. We found there was no documentation in people's care records which confirmed the provider had assessed people's capacity to make their own choices and decisions about the care and support they received. The provider sent us an action plan telling us the improvements they were going to make by March 2014. At this inspection we found improvements had been made.
The service did not have a registered manager in post since 31 July 2015. A team leader managed the service and told us they would make an application to be registered with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the day there were three members of staff on duty and one person living at the home required one to one staff support. Staff told us the staffing levels enabled them to spend time with people in and away from the home, as well as being able to respond to requests for assistance without delay.
Staff received training in safeguarding adults and were able to explain the correct procedure to follow if they had concerns. All necessary checks had been completed before new staff started work at the home to make sure, as far as possible, they were suitable to work with the people who lived there. Risk assessments around the provision of care and support had been completed and reviewed regularly. Staff were proactive in reducing any identified or potential risks to people’s safety. There were systems to ensure that medicines were stored and administered safely.
New staff completed a thorough induction programme when they started work. Staff received training and had planned supervision and appraisal meetings to raise any issues, or discuss their personal objectives, training and performance.
Each person had a comprehensive care plan with detailed information and guidance that was personalised around their needs. Care plans included personal information, detailed life stories and information on maintaining the person’s health, their daily routines and preferences.
The provider understood their responsibilities under the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS) to ensure people were looked after in a way that did not inappropriately restrict their freedom. The provider had made applications to the local authority for four people living at the home, in accordance with the DoLS legal requirements. At the time of our visit, the manager was waiting for the outcome of those applications to be determined.
All four people at the home lacked capacity to make some decisions, however staff supported people to make day to day choices. Staff were caring and encouraged people to retain some of their independence, although this was limited, given people’s complex health needs.
People were encouraged to eat a balanced diet that took into account, their preferences and where necessary, their nutritional needs were monitored. People were supported effectively with their health needs and had access to a range of external healthcare professionals.
People were supported in a range of activities, both together and on an individual basis that matched their personal choices. Activities outside the home enabled people to be part of their local community.
Staff told us they felt supported by the management team and each other. Both staff and people were given opportunities to make suggestions about how the service was run. The team leader and the provider completed regular audits to monitor the quality of the service and to plan improvements. Where concerns were identified, action plans were put in place to rectify these.