Updated 10 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook a comprehensive inspection of Hazel House on 11 and 12 April 2017. The inspection was unannounced and carried out by one inspector.
Before the inspection, we checked information that the Care Quality Commission (CQC) held about the service, which included the previous inspection reports and notifications sent to CQC by the provider before the inspection. The notifications provide us with information about changes to the service and any significant concerns reported by the provider.
During the inspection, we held a house meeting and spoke with five people. We also spoke with a relative and reviewed the records in relation to five people’s care. We observed how people received their medicines and how staff handed over their duties to each other after their shifts. We reviewed four staff files, minutes of meetings, quality assurance audits and some of the records relating to the management of the home. We had discussions with the cook, three support workers, the team manager, the senior operations manager and the registered manager.
After the inspection, we contacted the placing authority and obtained information from a health professional about how the provider delivered their service to people in the borough.