Updated 31 March 2017
Turning Point - Hoole Road provides a rehabilitation programme for people with an addiction to drugs or alcohol. The service has 10 bedrooms, and can provide a residential rehabilitation service for up to 12 clients (two of the bedrooms can be used as double rooms). It also provides a day rehabilitation service (“day hab”) for clients who are unable to stay in the service. For example because they have caring responsibilities. They follow the same programme as the residential clients, but return to their homes in the evenings and weekends.
Clients have already completed a detoxification programme before they come to Turning Point - Hoole Road, and agree to abstinence from drugs and alcohol. Clients typically stay at the service for 12 weeks, but this can be extended to 24 weeks. A mix of therapeutic and recovery activities are provided during the programme. Staff are on site from 9am to 6pm during the week, and 10am to 6pm at weekends. There is an on-call service outside these times, mainly by telephone but staff can attend if required. This is part of the therapeutic community model which promotes personal responsibility and trust.
Most clients are funded by local authorities, with or without a top up payment that they pay themselves. Some clients are privately funded. Most of the residential clients are from outside the Chester area. The day hab clients are usually from within the local area, as they travel to the service each day.
Turning Point – Hoole Road is one of over 80 registered services provided by Turning Point. Turning Point provides two other residential rehabilitation services in the North West that work with the same model of care and support. The registered manager of Turning Point – Hoole Road was also the registered manager of another Turning Point service in the North West.
Turning Point – Hoole Road was last inspected in August 2016. They had one breach of regulations.