People who lived in the supported housing told us they were very happy with the support they received.
People knew how to complain and were confident that they would be listened to. They and the staff team told us they felt well supported.
Systems were in place for monitoring the quality of the service people received. People living in the home and relatives told us that they were well supported by the senior staff team.
We spoke to people about how the service worked with other agencies. One person said, 'The service helps us as much as they can. If they can't help us they will get us the help from somewhere else.' The service had professional relationships with a number of other agencies. Suitable arrangements had been made to share information with other agencies to protect the health, welfare and safety of people using the service.
We saw people using the service interacting with staff. People were confident to express themselves freely and openly. This gave us assurances that people would feel confident to tell staff if they had a problem. When we asked people if they were confident in the staff, they said yes.
Staff working for the service said they enjoyed their job and they felt supported. One member of staff said, 'We have regular team meetings, sometimes weekly. Because we are a small team it's easy to get us all together to agree things.'
The service had comprehensive records management policies including how to process, store, manage and dispose of records.
People we asked spoke positively about the staff and felt they treated them properly and gave them support in a way that respected their privacy, dignity and independence.
They told us they felt their views were listened to and that they knew who to speak to if they were not happy with something.
We spoke to two people who live at The Mill and they told us that they were very happy to have a tenancy and support from Turning Point. One person said, 'My key worker has helped me a lot'.
People we asked spoke positively about the staff and felt they treated them properly and gave them support in a way that respected their privacy, dignity and independence.
They told us they felt their views were listened to and that they knew who to speak to if they were not happy with something.