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Inspection Summary

Overall summary & rating


Updated 14 December 2019

About the service

Bridge House Care Home is a residential care home providing personal care to up to 30 people aged 65 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Bridge House Care Home accommodated 25 people in one adapted building at the time of inspection.

People’s experience of using this service and what we found

On the day of inspection, we noted a staircase on the top floor required a secure gate and repair to the bannister to minimise a falls risk. We raised this with the registered manager who sent us evidence to show remedial action had been taken the following day, to ensure this was made safe. We were satisfied with their response.

People were supported by a suitable ratio of staff, that had been safely recruited. Any potential safeguarding allegation were reported and managed appropriately, with any learning from incidents and accidents shared. Medicines were safely managed to ensure people received them at the right time and as correctly prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Meals were enjoyed and where necessary people were supported with the uptake of fluid and regular snacks. People were supported to access a range of healthcare professionals.

People and relatives felt staff knew them well and were attentive to their needs. Staff respected people’s privacy and dignity. People were supported to be as independent as they were able to.

Activities were regularly on offer to help keep people active and engaged, and people’s choice to participate were respected. People and those important to them were involved in the review of their care, including discussion in relation to any end of life wishes. Any complaints were promptly and effectively responded to.

Management support was highly spoken of, where people, relatives and staff felt the home was well managed. Quality assurance systems were effective in highlighting and driving improvement across the home. The provider made key links with the community to enhance the care experience and sense of wellbeing for people at the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 12 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 December 2019

The service was safe.

Details are in our safe findings below.



Updated 14 December 2019

The service was effective.

Details are in our effective findings below.



Updated 14 December 2019

The service was caring.

Details are in our caring findings below.



Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 14 December 2019

The service was well-led.

Details are in our well-Led findings below.