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Inspection Summary


Overall summary & rating

Good

Updated 10 January 2018

We inspected Heatherwood Nursing Home on 20 October 2017. The inspection was unannounced and carried out by a single inspector. Heatherwood Nursing Home is registered to provide accommodation and personal care for up to 22 adults who may also require nursing care. On the day of our inspection there were 20 elderly people living in the home.

At the last inspection in June 2015, the service was rated "Good". At this inspection we found the service remained "Good".

Heatherwood Nursing Home is on a main road in West Purley with good access to transport and local shops. All areas of the home including people's bedrooms were clean, tidy, nicely decorated and well maintained. There was a calm, relaxed atmosphere in the home.

People were satisfied with the quality of care they received. They received care which met their individual needs from a consistent staff team who knew them well and were kind and caring. Staff obtained people's consent before providing care or support. People were supported to have maximum choice and control of their lives and staff supported them in a way which maintained their privacy and dignity.

People were supported to be as independent as they could be. They were also encouraged and assisted to keep in contact with their family and friends, and to participate in organised activities which helped to ensure they did not become socially isolated.

People were protected from abuse and foreseeable harm. They felt safe and knew who to speak to if they had any concerns about their safety. There was a sufficient number of staff to help support people safely and meet their needs. The provider ensured staff had the necessary training, skills and experience to support people effectively.

Staff encouraged people to have a balanced diet and a sufficient amount to eat and drink. People were complimentary about the choice and standard of their meals. Staff supported people to maintain good health and liaised well with outside social and health care professionals.

There were effective procedures in place to ensure that people received their medicines as prescribed. The provider's systems for ordering, storing, recording and disposing of people's medicines were understood and adhered to by staff.

People were given opportunities to feedback on the care they received. They felt able to complain if the need arose. The provider and registered manager used people's feedback to improve the quality of care delivered by developing action plans to address areas which required improvement. There were appropriate systems in place to assess and monitor the quality of care people received.

The provider and registered manager had worked in adult social care for many years. They understood how to meet the legal requirements and regulations associated with the Health and Social Care Act 2008. The service was well organised and managed and they had plans to improve it further.

More detailed information is in the findings below.

Inspection areas

Safe

Good

Updated 10 January 2018

The service remains safe.

Effective

Good

Updated 10 January 2018

The service remains effective.

Caring

Good

Updated 10 January 2018

The service remains caring.

Responsive

Good

Updated 10 January 2018

The service remains responsive.

Well-led

Good

Updated 10 January 2018

The service remains well-led.