Archived: Grace & Favour Residential Care Home

We carried out this inspection to check that the provider had taken appropriate steps to comply with the warning notice. We found that there was improvement with regard to the regulation.

At the time of our visit, there were three people using the service. We observed staff interacting with them in a kind and courteous manner. The language and tone of voice used by staff when talking to people using the service was always appropriate and was clearly intended to put people at their ease.

Overall, people we spoke with told us that they were happy with the care that they receive. One person told us 'It's nice here, I like it. I go out twice a week with the nurse, to the shops. The food is nice I always like it. I have a nice room, I'm quite comfortable'.

People were observed to be treated with respect by staff and to have their privacy and dignity respected.

When we visited there were three older people living in the home. We were told by the deputy manager that their relatives had been contacted to look for alternatives accommodation for them. However we were told that one of the residents had mental health needs. The management was in discussion with the placement authority to see if the resident could stay in the home as they were over 65 years old.