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Inspection Summary


Overall summary & rating

Good

Updated 18 December 2018

This inspection took place on 14 November 2018 and was announced. Blenheim Avenue provides supported living and community based domiciliary care services, particularly to support people with learning disabilities from the Jewish community to live as independently as possible. Supported living is where people live in their own home and receive care and/or support in order to promote their independence.

At the last inspection in April 2016 the service was rated Good. At this inspection we found the service remained Good.

At the time of the inspection the service was providing support to 20 people who lived in their own home.

There was a registered manager in post and they were present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service has a registered manager in place and a team leader who has overall day to day responsibility for the service.

People continued to receive a safe service where they were protected from avoidable harm, discrimination and abuse. There were systems in place to recognise, report and ensure people were protected from harm. Each person had a risk assessment which identified possible risks and provided guidance for staff on how to minimise them. Staff had attended safeguarding training and knew how to report any incidents of abuse.

Incidents and accidents were recorded, monitored and lessons were learnt to ensure people were safe. People and their relatives were involved in the review of care plans. We noted staff had a good understanding of people's needs in the way they provide person centred care. People's equality and diversity was at the heart of the service ensuring people's race, age, sex, sexuality, faith, etc. were recognised and respected.

There were sufficient number of staff to meet people's needs. The service's staff recruitment processes were robust ensuring that staff were appropriately checked before they started work. The registered manager provided staff with training, support and supervision that enabled them to deliver effective care.

People's communication needs were included in their care plans. The registered manager also used easy read and pictures as ways of communication to help people access information.

Staff promoted people's independence and made sure that their choices and privacy were respected at all times. They worked well with external health care professionals, and people were supported with their needs and accessed health services when required. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The principles of the Mental Capacity Act (MCA) were followed.

The registered manager welcomed complaints and feedback from people and relatives. This was reviewed and used to solve any concerns and improve the service.

People at the service were supported to choose, prepare and enjoy meals that reflected their dietary and religious preferences.

There were established quality assurance and auditing systems in place to ensure the service was well run and people's needs were met.

Inspection areas

Safe

Good

Updated 18 December 2018

The service remains Good.

Effective

Good

Updated 18 December 2018

The service remains Good.

Caring

Good

Updated 18 December 2018

The service remains Good.

Responsive

Good

Updated 18 December 2018

The service remains Good.

Well-led

Good

Updated 18 December 2018

The service remains Good.