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Norwood - 55 Edgeworth Crescent Good

Inspection Summary


Overall summary & rating

Good

Updated 18 November 2017

Norwood - 55 Edgeworth Crescent is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The service accommodates up to six people in one adapted building, with four people living there at the time of our visit. The service’s stated specialism is for people who have learning disabilities.

At the last inspection of this service, in August 2015, the service was rated ‘Good’.

At this inspection the service retained a ‘Good’ rating. We found the service to be well organised, and to support people to achieve good outcomes which improved their quality of life.

People using the service and their representatives provided positive feedback about the service. No-one felt improvements were needed.

The service continued to encourage people’s skills and independence. People had been supported to learn to safely travel to places by themselves, manage their own medicines, and undertake household tasks alone. Equipment had been installed to enable people to access their rooms more easily and keep them secure. People who travelled independently also now had safety alarms linked to the service.

People were still being empowered to express their views and make decisions about their care and support, as people were listened to and responded to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service had an effective complaints procedure that people used when needed.

People had developed positive and trusting relationships with staff who treated them well. People were supported by staff who had skills and knowledge relevant to their support roles. There were enough suitable staff working at the service to keep people safe and meet their needs.

Risks to each person’s health and welfare, and with how the service operated, were identified and managed. Safety was promoted in a way that supported people’s independence. People were supported to take medicines safely. The service followed safeguarding procedures when any abuse of individuals was suspected.

The service supported people to engage in activities that reflected their personal interests, and to develop and maintain strong links with the local community.

People were supported to maintain good health and eat a balanced diet. The service enabled community healthcare professional support to be acquired and followed where needed.

The provider and registered manager promoted a positive, open and empowering culture, both for people using the service and staff.

There continued to be a variety of quality and risk audits used to drive service improvements. Our overall findings, and a service improvement plan, showed these were being achieved.

Inspection areas

Safe

Good

Updated 18 November 2017

The service remains safe.

Effective

Good

Updated 18 November 2017

The service remains effective.

Caring

Good

Updated 18 November 2017

The service remains caring.

Responsive

Good

Updated 18 November 2017

The service remains responsive.

Well-led

Good

Updated 18 November 2017

The service remained well-led.