• Care Home
  • Care home

Woodcock Dell Avenue

Overall: Good

1 Woodcock Dell Avenue, Kenton, London, HA3 0PW (020) 8457 3270

Provided and run by:
Norwood

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Background to this inspection

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 25 January 2022 and was announced. We gave the service two working days’ notice of the inspection.

Overall inspection

Good

Updated 11 February 2022

The inspection of Woodcock Dell took place on 19 December 2018 and was unannounced.

Woodcock Dell is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

Woodcock Dell provides care and support for up to eight people who have learning disabilities or autistic spectrum disorder. At the time of the inspection eight people were using the service.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service had not changed since our last inspection.

Staff were knowledgeable about each person’s needs and engaged with them in a respectful, sensitive and caring manner. Staff respected people’s privacy and treated people with dignity. They understood the importance of respecting people’s differences and human rights.

Staff communicated effectively with people using the service because they understood each person’s communication needs.

People's care plans were up to date and personalised. They included details about people’s individual needs and preferences and guidance for staff to follow so people received the care and support that they needed and wanted.

People had the opportunity to take part in a range of activities that met their interests and needs.

Staff recruitment procedures supported the employment by the service of suitable staff with appropriate abilities to provide people with the care and support that they needed. Staffing levels were flexible so that people always received the care that they required.

Staff received the training and support that they required to carry out their responsibilities in meeting people’s individual needs and supporting their independence.

We received positive feedback from people’s relatives about the service. They told us that they felt people using the service were safe and received the care that they needed from competent staff.

People’s medicines were managed safely. Staff liaised with healthcare and social care professionals to ensure that people’s health and care needs were met by the service.

People using the service were provided with the support that they needed to choose what they wanted to eat and drink. Staff understood people’s varied dietary needs and ensured that these were accommodated by the service.

Staff understood their obligations regarding the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s relatives knew how to raise a complaint and were confident that any concerns would be addressed.

Arrangements to monitor and improve the quality of the service were in place.

Further information is in the detailed findings below