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Norwood - 54 Old Church Lane Good

Inspection Summary

Overall summary & rating


Updated 12 November 2019

About the service

Norwood- 54 Old Church Road is registered to provide accommodation and personal care to six people. It caters for older people with a learning disability. At the time of our inspection, there were three people living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed and strategies were put in place to reduce any risks. Staff understood their responsibility to report any concerns and said they would not hesitate to do so.

There were sufficient numbers of staff who had been safely recruited to meet people's needs. Sufficient staffing levels enabled people’s needs to be met safely and ensured people received consistency in their level of care.

People’s medicines were safely managed, and systems were in place to control and prevent the spread of infection.

Management sought to learn from any accidents or incidents involving people.

Staff received an induction when they first commenced work at the home and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to eat and drink enough to maintain their health and well-being. A strong emphasis was placed on the dining experience to ensure it was enjoyed by all. The home ensured that only Kosher food was used and prepared as everyone living in the home were Jewish. The home also followed meal preparation according to Jewish law.

Staff supported people to live healthier lives and access healthcare services.

The home had a welcoming atmosphere and was homely. The premises was adapted appropriately to meet the needs of people living in the home.

We saw examples of staff interacting positively with people throughout the inspection. Staff provided care and support in a caring and meaningful way. They knew the people in the home very well and had built up kind and compassionate relationships with them. People and relatives, where appropriate, were involved in the planning of their care and support. People's privacy and dignity was always maintained. Where people had additional or different needs relating to equality and diversity, this was recorded and reflected in the care provided.

Our observations and discussions evidenced a positive, learning culture where people were supported to achieve their aims and desired outcomes. The manager and senior management monitored the provision of care and the environment to further improve people's experience of receiving care.

Care plans were detailed and supported staff to provide personalised care. People were encouraged to take part in a variety of activities and interests of their choice. There was a complaints procedure in place and systems in place to deal with complaints effectively.

The home was well managed. There were systems in place to monitor the quality of the service. Actions were taken, and improvements were made when required. Staff told us they were motivated to work with the manager to ensure people received good quality care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The Secretary of State has asked the Care Quality Commission (CQC) to

Inspection areas



Updated 12 November 2019

The service was safe.

Details are in our safe findings below.



Updated 12 November 2019

The service was effective.

Details are in our effective findings below.



Updated 12 November 2019

The service was caring.

Details are in our caring findings below.



Updated 12 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 12 November 2019

The service was well-led.

Details are in our well-led findings below.