Last updated 1 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was unannounced and took place on 23 April 2018. It was completed by one inspector.

The provider was not asked to send us a provider information return (PIR). This document is designed to provide key information about the service, what the service does well and improvements they plan to make. We gathered this information as part of the inspection visit.

We looked at all the information we have collected about the service. This included the previous inspection report and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.

We looked at documentation for three people who live in the service. This included care plans, daily notes and other paperwork, such as medication records. In addition we looked at records related to the running of the service. These included a sample of health and safety, quality assurance, staff and training records.

During our inspection we observed care and support in communal areas of the home. We interacted with people who live in the home. Some people had limited verbal communication but were able to express their views by facial expression, body language or staff interpreted the meaning of their individual communication methods. We spoke with five staff members, the registered manager, a peripatetic manager who was supporting the registered manager and the operations manager briefly following the inspection. We requested information from a range of other professionals, family members and staff. We received five responses from family members and four visiting professionals. In addition, we received written feedback from six staff members, three of whom whilst employed by the provider had roles such as communication/engagement and health/welfare and supportive responsibilities across the village site.