Last updated 14 February 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was unannounced and took place on 15 January 2019. It was completed by one inspector.

The provider was asked to send us a provider information return (PIR) which they did within the required timescales. This document is designed to provide key information about the service, what the service does well and improvements they plan to make.

We looked at all the information we have collected about the service. This included the previous inspection report and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.

We looked at documentation for three people who live in the service. This included care plans, daily notes and other paperwork, such as medication records. In addition, we looked at records related to the running of the service. These included a sample of health and safety, quality assurance, staff and training records.

During our inspection we observed care and support in communal areas of the service. We interacted with people who live in the home. Some people had limited verbal communication but were able to express their views by facial expression, body language or staff interpreted the meaning of their individual communication methods. We spoke with five staff members, the registered manager and the deputy manager. We also spoke in private with a visiting professional who had regular contact with people living in the service. We requested information from a range of other professionals, family members and staff. We received six responses from family members and none from visiting professionals during the draft stage of the report. In addition, we received written feedback from two staff members.