Updated 9 June 2025
Date of Assessment: 10 June 2025 to 25 June 2025. The service is a care home providing nursing care. The service provides support to adults of all ages living with dementia and nursing needs. The service was identified for an assessment due to information received from the local authority and notifications to CQC. Systems and processes were not effective in identifying health and safety, infection control and medication concerns. People’s privacy and dignity was not always respected. Care plans and risk assessments were detailed and person centred. The provider and management teams were responsive to our feedback both during and after the assessment.
During this assessment we found breaches in regulation. We found breaches in Regulation 10 (Dignity and respect), Regulation 12 (Safe care and treatment), and Regulation 17 (Good governance) in the service.
Whilst people and relatives were positive about the quality of their care, this did not reflect the evidence we found during our assessment. People told us they felt safe, one person said, ‘I feel very safe, I enjoy living here, the staff are lovely’. People were aware of how to raise a complaint and felt confident in approaching leaders. We observed people were comfortable with their staff. People provided feedback on how the home met their care and health needs. One relative told us, ‘They look after [Relative] well, they can at times not want to join in, but they try’.