Background to this inspection
Updated
15 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 11 December 2020 and was announced.
Updated
15 January 2021
What life is like for people using this service:
People were safe at the home and there were enough staff on duty.
People received the medicines they needed safely.
Staff understood their responsibilities about keeping people safe.
Risks were identified and managed well. Incidents and accidents were monitored to inform practice and make improvements to the service.
The home was clean and hygienic. Staff understood their responsibilities regarding prevention of the spread of infection.
Staff had received the training and support they needed to carry out their roles effectively. People had confidence in the staff and were content with the care they received.
Risks associated with nutritional needs were identified and managed and people received the support they needed to have a healthy diet.
People were supported to access health care services when they needed to. Staff described positive working relationships with health care professionals.
Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept securely.
There was a clear management structure at the home and staff understood their roles and responsibilities. Staff had a firm understanding of the ethos of the home to provide care and support in line with the values of the provider.
Governance arrangements were embedded within practice and regular audits identified any shortfalls in standards of care.
More information is in Detailed Findings below
Rating at last inspection: Good (report published 2 November 2015)
About the service: Holy Cross is a residential care home that was providing personal care to 51 people at the time of the inspection, some of whom were living with dementia. It is registered for a total of 57 beds.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.