Chichester Hall Care Home

Updated 11 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 23 March and was announced.

Updated 11 May 2021

We carried out an unannounced comprehensive inspection of this service on 14 November 2017. After that inspection we received concerns in relation to moving and handling and nutrition. As a result we undertook a focused inspection to look into those concerns. This report only covers our findings in relation to those/this topic. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for (location's name) on our website at www.cqc.org.uk

We undertook this unannounced inspection on the 12 September 2018. We inspected the service against three of the five questions we ask about services: is the service well led? is the service effective? and is the service safe? This is because concerns had been raised that the service was not meeting some legal requirements. No risks, concerns or significant improvement were identified in the remaining Key Questions through our on-going monitoring or during our inspection activity so we did not inspect them. The ratings from the previous comprehensive inspection for these Key Questions were included in calculating the overall rating in this inspection.

This inspection took place on the !2 September 2018 and was unannounced.

Chichester Hall is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Chichester Hall accommodates up to 20 people in a converted period property. At the time of our inspection 15 people were living there. The service is located in the seaside town of Silloth.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risk assessments and care plans were in place that correctly identified people's needs. The staff were able to demonstrate their knowledge of this whilst helping people to mobilise safely. The staff team told us they understood how to protect vulnerable adults from harm and abuse. Staff talked to us about how they would identify any issues and how they would report them. Medicines were managed appropriately and equipment was properly maintained and serviced.

Business continuity plans were in place and each person had a personal evacuation plan to help keep them safe in the event of a fire or flood. Any accidents or incidents had been reported to the Care Quality Commission as necessary. The home was clean and odour free.

People were supported to take adequate nutrition and hydration and told us the food was satisfactory. People were not unnecessarily deprived of their liberties.

Staff were well trained and people and their relatives told us they were competent and confident in supporting people correctly.

Quality assurance systems were in place. and the registered manager had clear ideas for the future of the service and shared their values with the staff.