People with whom we spoke told us that their privacy, dignity and independence arerespected and that their views on the support and care they receive are taken into
account. They also told us that generally they were able to make choices about aspects of their care. For example, we spoke with three people about how they are supported to choose what to eat each day. They told us that staff offer them a choice of meals each day and they can choose where they have these. They are also able to make a
decision as to whether or not they participate in social activities.
One relative with whom we spoke confirmed they were happy with their relative's care
and support and found staff to be kind and caring.
One person said, in relation to personal care, "I could not manage without help and they are very kind." Another person told us "It's a nice place." and, "I
like the staff they look after me." and "They help me to do the things I can't."
Those people with whom we spoke said they could choose whether or not to join in
activities and could spend time alone in their room pursuing their own interests if they
preferred.
People with whom we spoke were not able to tell us what was in their care plans or
whether they had been involved in planning or consenting to their care. One person with whom we spoke told us they were not aware of what a care plan was but was looked after well.
People using the service told us that staff helped them with their medication when they needed it, that they liked the service and that they liked living there.
People with whom we spoke reported that if they required assistance staff would
respond promptly. Staff members and a visitor with whom we spoke confirmed that they felt there were sufficient staff on duty to meet the needs of the people who were receiving care and accommodation in this service.
People told us that they feel well looked after by the staff at Stronvar. One person with whom we spoke said "The staff are very good. They are friendly and I get on with them all.