You are here

Inspection Summary

Overall summary & rating


Updated 6 July 2019

About the service: Oakbank Care Home provides, accommodation, personal and nursing care to up to 55 older people. The home is situated in the Harpurhey area of Manchester.

People’s experience of using this service:

Emergency evacuation procedures were not robust to enable people to be safely evacuated.

Temperature checks were not in place to ensure medicines stored in a medicines trolley on the first floor were at the correct temperature. All other medicines across the home were stored at the appropriate temperature and checks were in place.

Staffing levels were satisfactory and permanent staff members were now in post at the home.

People felt safe while living at the home. Family members also confirmed this.

People were supported to eat a healthy and nutritious diet. People were monitored for weight loss or gain and appropriate action taken.

People received support from health professionals in a timely manner.

The home ensured it followed the principles of the Mental Capacity Act.

We observed caring and kind interactions from the staff to people living at the home. People and their families were complimentary about the staff team.

Care plans were detailed and regularly reviewed and captured people’s personal preferences.

Activities were varied but were not available every day.

End of life care was planned and recorded for most people. Staff could describe what plans were in place for each individual.

Audits were in place to monitor and improve the service, however, they did not identify concerns with safe emergency evacuation and storage of medicines. We made a recommendation for the provider to review this.

Staff felt well supported by the registered manager. People and their families told us the registered manager was approachable.

The registered manager and provider were aware of their responsibilities under their registration.

Rating at last inspection: The rating of this service at the last inspection was good. The report was published on 9 November 2017.

Why we inspected: The inspection was brought forward due to concerns about staffing levels.

Enforcement We found two breaches of the Health and Social Care Act 2018 (Regulated Activities) Regulations 2014. More information can be found at the end of this report.

Follow up: We will work with the provider following this report to understand how they will make changes to ensure the service improves their rating to at least good.

For more details, please see the full report which is on the CQC website at

Inspection areas


Requires improvement

Updated 6 July 2019

The service was not always safe

Details are in our Safe findings below.



Updated 6 July 2019

The service was effective

Details are in our Effective findings below.



Updated 6 July 2019

The service was caring

Details are in our Caring findings below.



Updated 6 July 2019

The service was responsive

Details are in our Responsive findings below.



Updated 6 July 2019

The service was well-led

Details are in our Well-Led findings below.