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Brendoncare Stildon Mews Good

Inspection Summary


Overall summary & rating

Good

Updated 29 November 2018

Brendoncare Stildon Mews is a domiciliary care agency providing personal care services to an extra care scheme where people live independently in their own flats. There were 11 flats in a purpose-built building. At the time of our inspection, four people were being provided with personal care. The service provides care and support to people with varied personal care needs, several of whom were living with memory loss, dementia or long-term health conditions.

The flats were equipped with alarms to alert staff to emergencies between care calls. A communal space with a small kitchen and table and chairs is available for the people living in the flats to meet socially and do activities.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection..

Staff continued to have a good understanding of safeguarding adults at risk and knew how to recognise signs of abuse. At the time of the inspection people administered their own medicines. Accidents and incidents had been recorded and appropriate action had been taken and recorded by the registered manager.

People and their relatives felt safe using the service and that staff were trustworthy. People continued to receive personalised care that supported them. People continued to receive safe care and treatment. Risks to people’s health and safety were appropriately assessed. People were protected from infection.

People were supported by staff that knew them well, understood their needs, treated them as an individual and looked at providing additional assistance if a person’s needs changed.

We observed staff treating people and discussing people’s needs with dignity, sensitivity and respect. Staff supported people to make decisions about their care and welfare. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff felt fully supported by the registered manager and deputy manager to undertake their roles. Staff continued to receive training to support them with their role to ensure they could meet people's needs effectively. The provider invested in additional staff training and career development.

The service continued to be well led by the registered manager who had a clear vision and values for the service which was embedded in the care given and in the conduct of staff. Staff and the management team promoted an ethos of treating people as an individual, this was confirmed in what people told us and in the care observed during the inspection.

There was a robust governance framework in place to monitor the quality of care and support was provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 29 November 2018

The service remains Good.

Effective

Good

Updated 29 November 2018

The service remains Good.

Caring

Good

Updated 29 November 2018

The service remains Good.

Responsive

Good

Updated 29 November 2018

The service remained Good.

Well-led

Good

Updated 29 November 2018

The service remained Good.