Last updated 10 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 7 August 2017 and was unannounced. We returned on 11 August 2017 to complete the inspection. The inspection team consisted of an inspector and expert by experience who visited the service on 7 August 2017. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience of caring for older people.

Prior to this inspection we reviewed records held by CQC which included notifications. A notification is information about important events which the service is required to send us by law. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our visit we spoke with seven people who lived at The Court, with one relative, six staff, two volunteers, the registered manager, two senior managers and two healthcare professionals. We observed staff carrying out their duties in communal areas, such as assisting people during mealtimes and we observed a relative and service user meeting.

We reviewed a variety of documents which included people's care plans, staff records, training information, medicines records, quality assurance records and policies and procedures in relation to the running of the home.