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Inspection Summary

Overall summary & rating


Updated 14 August 2019

About the service

Brendoncare Froxfield is a residential care home providing personal and nursing care for people aged 65 and over. The service was providing care to 38 people at the time of the inspection, the service can support up to 44 people in one building across 3 separate wings. One of these wings specialises in providing care for people living with dementia.

People’s experience of using this service and what we found

People were safe. There were systems in place to safeguard people from abuse and staff received training in safeguarding. Staff knew how to raise concerns both within the service and externally.

People were cared for by staff who were recruited safely and had undergone appropriate pre-employment checks.

Medicine was received, stored and administered safely. People told us they were happy with the way the service assisted them with their medicines.

The service recorded and analysed incidents, where possible the service used this information to reduce future risk to people.

We received some feedback that people waited a long time for assistance when using their call bell. The service regularly audited the call bell response times using a report printed from the call bell system. This had been unable to identify this as some staff turned off call bells and said they would come back, this meant the report did not accurately reflect how long people waited for assistance. When we discussed this with the management team, they told us this would be addressed with care staff immediately.

People’s health and care needs were assessed in line with national guidance. Assessments included people’s spiritual, emotional and religious needs.

People were supported to have a balanced diet at the service. People they told us they enjoyed the food and were given choice. The service catered for specialised and religious diets appropriately and respectfully.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare support when required, the service worked closely with other healthcare professionals in order to provide effective care and treatment.

People were cared for by staff who treated them respectfully and kindly. People were supported to have maximum control and input in their care and treatment.

The service supported people to access a range of activities and social events. This included group activities and outings as well as trips for specific people designed to be their ‘perfect day’. People told us they enjoyed these.

People were supported to spend time and maintain relationships with the people that were important to them. The service held a number of in-house events to support relatives and friends to spend time with people at the service.

The service had good links with the local community and had a regular group of volunteers who visited and fundraised for the service.

The management team maintained good oversight of the service and encourage improvement and innovation within the staff team. Staff and people told us they felt the management team were accessible and supportive.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was outstanding (published 21 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 August 2019

The service was safe.

Details are in our safe findings below.



Updated 14 August 2019

The service was effective.

Details are in our effective findings below.



Updated 14 August 2019

The service was caring.

Details are in our caring findings below.



Updated 14 August 2019

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 14 August 2019

The service was well-led.

Details are in our well-Led findings below.