Archived: The Moorings Rest Home

During the inspection we looked at care, medication, recruitment and staff training records. We also talked to residents and relatives about the home. One relative we spoke with said, 'I can rest easy knowing my relative receives a high level of quality care from competent staff and management.'

Staff members we spoke with had an awareness of residents care needs. We discussed with staff individual needs of residents. Comments included, 'We know the residents well and can easy pick up if someone is not themselves,'

We spoke individually with residents living at The Moorings. They told us they were happy living at the home and that they liked the staff team and felt cared for. One resident said, 'I have not been here long but have really settled in the staff do a wonderful job.'

Staff told us they felt supported, had regular meetings with their manager, and their training was kept up to date.

Prior to our visit we contacted Lancashire contracts monitoring team. They told us they currently had no concerns with the service being provided by the home.

People told us they could express their views and were involved in decision making about their care. They told us they felt listened to when discussing their care needs.

Residents said routines were relaxed and the standard of food was very good. They also said activities were provided by staff and they could have a choice to join in if they wished to.

We spoke with residents and relatives about the layout of the home. One person living at the home said, 'It's kept very clean and always feels warm and comfortable.' A relative spoken with said, 'We looked at several homes, but this one felt homely and more like home.'

All responses were positive about the care and support the service provides. Comments included,

"The staff are wonderful. Nothing is too much trouble.'

'A relative said, 'Never had to complain but I know the procedure.'

'It's a lovely building kept clean and is homely with the decoration and furniture.'