The Care Quality Commission
  • Care Home
  • Care home

Archived: Pendeen Residential Home

Pendeen Residential Care Home, 63 Pendeen Crescent, Southway, Plymouth, Devon, PL9 8EJ (01752) 794447

Provided and run by:
Durnford Society Limited (The)

All Inspections

28 February 2014

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service because some people had limited communication which meant they were not all able to tell us about all their experiences.

We met and spoke to the six people who used the service, spoke to staff about the care given and looked at the care records of three people who lived in the home. We looked at other records and observed staff working with people. We also spoke with the registered manager and four visiting relatives.

We saw staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We saw that the staff had a good understanding of people's individual needs and that they respected people's privacy and dignity.

During our visit to the home we saw sufficient staff on duty to meet the needs of people living in the home. We found that staff received the training they required to carry out their roles.

We saw that medication was administered by suitably trained staff. People were not always protected against the risks associated with medicines because the records staff completed did not protect people from harm.

We saw that Pendeen Residential Home held all records securely to protect people's confidentiality.

One relative said, 'I have never had any concerns about how X (their relative) is cared for'.

17 November 2012

During a routine inspection

We met all nine people who used services, spoke with one professional health care worker who was visiting the home, talked with eight staff and checked the provider's records. We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not all able to tell us their experiences. We spoke to the visiting professional who told us: 'Nothing is too much trouble and the home is always clean and tidy'.

We saw people's privacy and dignity were respected and staff were helpful. None of the people living in the home were able to inform us about the care they receive.

We saw and heard staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We looked in detail at the care three people received. We spoke to staff about the care given, looked at records related to these three people, met with them, and observed staff working with them. We saw that the staff had a good understanding of people's individual needs and that they were kind and respectful. They took time to work at people's own pace.

Many of the staff raised concerns about the number of agency staff working in the home. They thought that this could place people at risk due to the highly complex needs of the people living in the home. On the day of our visit the mix of staff was suitable for providing good care to people living in the home.

4 May 2011

During an inspection looking at part of the service

People that live at Pendeen either have no speech or it is very limited. Most of the people that live in the home are dependant on a wheelchair for their mobility. All of the people that live in the home have complex care needs that require complex packages of care to enable each person to have a good quality of life.

As people could not generally tell us about their experience of the home we relied largely on the activity we saw in the home on the day of our visit and on the information given to us by the staff and management about peoples' experience of living in this care home.

At our last visit on 09 December 2010 we found that there were not enough staff on duty to meet peoples needs safely or to enable people to experience a reasonable quality of life. We were told about the new increased level of staffing immediately after our visit. This was staffing level was confirmed by the provider after commissioners of the service completed reviews of the needs of the people that presently live at the home. We saw during our visit that the new staffing level was sufficient to meet peoples' current needs.

We also saw at our last visit that peoples care planning and risk assessment was not adequate to meet their complex needs. We were told before our visit that each persons' care planning and risk assessment had been fully updated. When we visited we found that it had not only been updated but that it was now of good quality.

Our last review found that in some places the home was not being kept clean enough or as homely and comfortable as could be expected. We looked around the building carefully during this visit and found that in general it was now clean, comfortable and warm. The people that live at Pendeen now have a service that complies with the essential standards.

7 December 2010

During a routine inspection

People that live at Pendeen either have no speech or it is very limited. Seven of the nine people that live in the home use a wheelchair for all their mobility and we were told that seven people need two staff to support them with all their personal care needs. This means that the people that live at Pendeen are highly dependant on the support given to them by the service both to meet their personal care needs and to have a good quality of life.

As people could not generally tell us about their experience of the home we relied largely on the activity we saw in the home on the day of our visit and on the information given to us by the staff and management about peoples' experience of living in this care home. We saw many smiles and expressions of happiness from people. Particular happy occasions we saw were when two people were getting ready to go out on a Christmas shopping trip and when we sat with a gentleman who was enjoying doing a large jigsaw puzzle.

However the management of the home told us during our visit on 7 December 2010 that they were struggling to meet peoples' needs with the number of staff available and we found some unacceptable practices happening as a result. Peoples basic personal care needs were being met however the management of the home described various unacceptable situations that were happening. We told the managers and the provider that they were not meeting peoples' needs sufficiently with the number of staff on duty. The provider responded immediately by planning and implementing significant increases in the number of staff on duty from 10 December 2010. We have confidence that the provider's new staffing plan will adequately meet the needs of the people that live in the home.

We found out about peoples activities in their daily lives and saw people participating in activities during our visit. We found that people had an adequate quality of life but that on occasion, due to the number of staff available, people were spending too much time without the staff support they needed.