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Inspection Summary


Overall summary & rating

Good

Updated 15 November 2017

The inspection took place on 21 October 2017 and was unannounced. Oaklands is a residential care home for up to nine people. It specialises in the care of people who have a learning disability and associated conditions. At the time of this inspection there were nine people living there.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on the 23 and 24 September 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated good:

People when asked if they felt safe said; “Yes.” A relative said; “If he wasn’t safe here I wouldn’t be sat here I would be at head office!” Another said; “I honestly can’t say a bad word about the place.” Staff said; “Very safe because staff are very conscientious about the people they look after.”

People remained safe at the service. There were sufficient staff to meet people's individual needs and support them with activities and trips out. Risk assessments were completed to enable people to retain as much independence as possible. People received their medicines safely by suitably trained staff.

People continued to receive care from staff who had the skills and knowledge required to effectively support them. Staff were well trained and competent in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's healthcare needs were monitored by the staff and people had access to a variety of healthcare professionals.

The staff had built strong relationships with people. We observed staff being kind, patient and caring. People's privacy was respected. People or their representatives, were involved in decisions about the care and support people received. One relative said they were invited and attended review meetings.

The service remained responsive to people's individual needs and provided personalised care and support. People were able to make choices about their day to day lives. Complaints were fully investigated and responded to. A relative said; “If I raise any issue we meet with the manager to resolve them. The manager is very good.”

The service continued to be well led. People, staff and relatives told us the registered manager was approachable. The registered manager and provider sought people's views to make sure people were at the heart of any changes within the home. The registered manager and provider had monitoring systems which enabled them to identify good practices and areas of improvement.

Inspection areas

Safe

Good

Updated 15 November 2017

The service remains Good

Effective

Good

Updated 15 November 2017

The service remains Good

Caring

Good

Updated 15 November 2017

The service remains Good

Responsive

Good

Updated 15 November 2017

The service remains Good

Well-led

Good

Updated 15 November 2017

The service remains Good