All inspections: Greenview Residential Care Home

Date of assessment: 12 August to 22 September 2025. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service. The service is a residential care home for up to 8 people, providing support for older people who may be living with dementia. At the time of the inspection there were 4 people living at the service. In addition there was 1 person staying at the home for a short stay, and 1 person accessing day care.

We found improvements were needed in some aspects of the service for people’s safety. These included, managing risks with the environment, medicines, safe recruitment, staff training, and governance.

Risks to the environment had not always been effectively assessed, including fire and legionella safety. People’s medicines were not always safely stored and administered. The registered manager had not always shared information of concern appropriately, as they did not always notify CQC of events, as required.

Staff did not always have the training they needed to keep people safe. For example, 1 member of staff did not have up to date medicines training.

Management oversight systems had not been used effectively to assess, monitor and improve the safety of the service and had not identified the shortfalls we found during the inspection.

However, the provider and registered manager were responsive to concerns and took some action to mitigate risk. Staff, people, and their relatives spoke positively about the service and leaders, who were visible within the service and who actively engaged with them.

We observed there were sufficient staff available to support people who knew people’s needs and preferences enabling them to support people in a person-centred way. Staff understood their responsibility to safeguard people from abuse and how to report concerns.

We found 1 breach of the legal regulations in relation to governance.

We have asked the provider for an action plan in response to the concerns found at this assessment.

The inspection took place 19 October 2017 and was unannounced. A further announced visit took place on 24 October 2017 to complete the inspection. Greenview Residential Home is registered to provide accommodation and support for up to eight people, any of whom could be living with dementia. The service does not provide nursing care. At the time of this visit there were six people living at Greenview and one person receiving regular day care at the service.

The service had a key role in the local community and the registered provider was actively involved in building support networks for people living with dementia.

People living at the service were content and were very happy to be there. Visitors described the service as very good or outstanding and all said they would recommend the Greenview to others. The service is described by all to be homely, safe and very caring. The service has had consistently good inspection reports.

Staff knew people very well. People were consulted about their care and support needs and were encouraged to voice their views and opinions. This meant people and their families felt empowered and valued. People living and working at Greenview liked and respected each other and interactions were kind and caring with some laughter. Staff were well trained, nurtured and appreciated which helped to ensure morale remained high and staff turnover remained lo

Medicines were safely managed and any changes in people's health or wellbeing were quickly identified and acted upon.

The service was well maintained and any risk to people's health or safety was assessed and action was taken as far as possible to minimise these identified risks.

There was an established registered manager in post who led by example. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and registered provider ensured they kept up to date with developments within the care sector and reviewed standards of practice at the home regularly. Their dedication and commitment to their roles was reflected in the home receiving an award for best care home in Hampshire in 2016.

This inspection took place on 7 October 2015 and was unannounced. A further announced visit took place on 12 October 2015 to complete the inspection.

We last visited Greenview in April 2013 and found they were meeting all standards of health and safety we looked at.

Greenview Residential Home is registered to provide accommodation and support for up to eight people, any of whom could be living with dementia. The service does not provide nursing care. At the time of this visit there were seven people living at Greenview and one person receiving regular day care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback about the care and support provided from people who lived at Greenview, from their relatives other visitors and from healthcare professionals. A consistent view of the service was it provided caring support in a family like atmosphere.

People said they felt safe at Greenview and there were appropriate processes in place to protect them from abuse, to minimise identified risks and to ensure people received their medicines safely.

There was a sufficient number of suitable staff deployed. A strength of the service was the consistency of the staff team. There was no need to employ agency workers as existing staff covered any temporary gaps in shifts. This meant people received continuity of support from staff who knew them well.

Staff received a good range of training and their competencies were assessed to ensure they had the skills to meet people’s needs. People received prompt assistance when they needed medical intervention or support as staff liaised with health care professionals appropriately. People were supported to have enough to eat and drink that met their needs and personal preferences.

The atmosphere throughout the home was friendly, calm and caring. The staff spoke about people in a respectful manner and demonstrated a good understanding of their individual needs.

People were supported to take part in social activities and there had been some adaptations to the environment to help them to remain as independent as possible. The service maintained good links with the local community. People were confident they could raise concerns or complaints and that these would be dealt with.

During this inspection we spoke with six people who used the service or were relatives of people who used the service, two staff and with the owner.

People were happy with the service provided and we saw that staff interacted well with people in their care and talked positively about their work. People were, as far as they were able to do so, involved in making decisions about their care and support. People's needs were assessed and care was delivered in line with their care plans. One person told us 'we are very happy with the care' and 'we have no worries'.

There were policies and procedures in place to ensure that the safety and suitability of the premises was maintained, these were understood and followed by staff.

Staff were well supported by management and were provided with appropriate training to help them understand and meet the needs of the people who use the service. One person told us 'They treat you as one of the family'.

There was an effective system in place to deal appropriately with comments and complaints made by people, or persons acting on their behalf. People living at the home had been given information about procedures to make comments and complaints and staff were trained to listen and act appropriately.

People told us that they were always treated with respect and dignity. They told us they were given choices about their daily life and that they were very involved in the local community. One person told us ''Everything is fine here' and another said of the staff, 'They are really friendly and they put you at ease'.

People said that staff were always around when they needed them. They felt that their health and care needs were well supported however they were encouraged to maintain their independence as much as possible.

People told us that they felt safe in the home said and could speak with the manager or staff if they had any concerns.

Archived: Greenview Residential Care Home

All Inspections

During an assessment under our new approach

19 October 2017

During a routine inspection

7 and 12 October 2015

During a routine inspection

11 April 2013

During a routine inspection

14 August 2012

During a routine inspection