The Care Quality Commission

Archived: Norton Lees Hall

156 Warminster Road, Sheffield, South Yorkshire, S8 8PQ (0114) 258 6425

Provided and run by:
Orchard Care Homes.Com Limited

Important: The provider of this service changed. See new profile

All Inspections

24 January 2013

During a routine inspection

All of the people using the service and their relatives that we spoke with were positive about the home. One comment included 'I think it's a smashing place. Like a home from home. It's comfortable.'

We found that people who use the service and their relatives understood the care and treatment choices available to them. People who use the service were given appropriate information and support regarding their care or treatment. People's diversity, values and human rights were respected.

We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people who use the service were protected from the risk of abuse. All the people and relatives we spoke with said they had no concerns about abuse in the home. A comment from a relative included 'It's a safe environment. I have no concerns about abuse.'

We found that staff received appropriate professional development. People who used the service and their relatives were positive about the staff and their skills in providing care.

We asked people using the service and their relatives if they knew how to make a complaint. Some comments from relatives included 'If I have any concerns they are very approachable.' We found that people were given support by the provider to make a comment or complaint where they needed assistance.

5 October 2011

During a routine inspection

People using the service told us they were generally happy with the service and liked living in the home. We observed people living in the home being consulted about the support that was provided to ensure their wishes and feelings were respected. We observed staff interacting with people living in the home in a positive and sensitive manner. People living in the home told us that staff were 'Caring' and 'Kind. Staff were observed to be caring and committed to their work. Staff confirmed they were provided with regular training to help them to do their jobs. People living in the home said they were generally 'Very happy' with the service provided. We saw evidence that they and their representatives were consulted about the way that the home is run.