Barlavington Manor

Updated 18 June 2025

Date of assessment: 11 July to 28 July 2025. Barlavington Manor is a residential care home providing accommodation with personal carefor up to 57 people. The service provides care to older people and people living with dementia. At the time of this assessment 55 people were using the service including 21 people living with dementia.

The inspection was prompted in part by a notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk, scolding and falls. This inspection examined those risks.

At this assessment we found the provider was in breach of 3 legal regulations in relation to safe care and treatment, person-centred care and good governance. People’s care and treatment was not always provided in a safe way, and risks were not always identified or managed well. Governance systems and audits were not always effective in assessing, monitoring and improving the quality of the service.

We have asked the provider for an action plan in response to the concerns found at this assessment.

People’s needs were assessed and used to inform care planning. There were enough staff to meet people’s needs. Staff knew people well and treated them as individuals. People’s independence, dignity and privacy were respected, and people were treated with kindness and compassion. Staff worked well as a team and felt supported. Staff spoke positively about senior leaders. The management team were open and approachable.

Updated 18 June 2025

There were high levels of satisfaction amongst people and visitors to the service. People spoke positively about living at Barlavington Manor and told us there were enough staff and they felt listened to. People had access to health care services and told us they felt safe and looked after well. A person told us, “I am well looked after, and my health is looked after.” People’s independence, dignity and privacy were respected. People told us they were supported by staff who were kind and compassionate. Relatives were positive about the care and support people received. A relative told us, “My loved one is safe, and staff are kind, and I visit whenever I want and have not had any complaints or worries.” People and relatives felt able to raise concerns and had confidence these would be addressed. People spoke warmly about the registered manager.