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Greensleeves Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 15 November 2019

About the service:

Greensleeves Residential Care Home is a residential care home. It provides personal care and accommodation for up to 21 older people. There were 18 people living at the service at the time of inspection, some of whom were living with dementia.

People’s experience of using this service:

People told us they were happy with the care they received at Greensleeves Residential Care Home. There was a homely environment at the service, which was suitable for people’s needs. Staff were caring and attentive, treating people with dignity and respect. The provider had robust procedures around the recruitment, training, induction and ongoing support of staff. Staff were confident in carrying out their duties and were motivated in their role.

There was strong management at the service. The registered manager had a good understanding of their regulatory responsibilities and effective systems were in place to monitor quality and safety. The registered manager fostered a positive atmosphere and was practically involved in the day to day running of the service.

People’s needs were assessed to ensure they received appropriate support with their nutrition, hydration, medicines and healthcare. Risks associated with the environment were safely managed and the home was clean and hygienic.

People received personalised care and they were supported to carry out their daily routines as they wished. Care plans reflected their individual needs and were developed in partnership with people and relatives. When people received care at the end of their lives, they were given compassionate support which reflected their needs and preferences.

The provider ensured they gained appropriate consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had safeguarding policies and procedures in place, which helped to reduce the risk of people suffering abuse or coming to avoidable harm. There were appropriate systems in place to gain feedback and respond to complaints.

Rating at last inspection:

The service was rated good at our last inspection (published 27 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 15 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 November 2019

The service was well led.

Details are in our well led findings below.