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Inspection Summary


Overall summary & rating

Good

Updated 8 July 2021

About the service

Cedarwood Care Centre is a residential care home providing personal care to 31 younger and older people with dementia at the time of the inspection. The service can support up to 38 people.

People’s experience of using this service and what we found

There had been concerns received by CQC about people being neglected and the environment being in a poor state of repair. We did not find any concerns of this nature. People felt the staff kept them safe. People received their medicines safely. Staff practice in relation to COVID-19 measures were safe.

There were some improvements required in relation to how feedback was gathered to ensure people were able to share their opinions and concerns to enable them to be addressed. Interactions between staff and people were positive but there were some missed opportunities.

There were mixed opinions from people about whether there was enough for them to do and the cultural appropriateness of the food. The registered manager had not been made aware of these concerns and acted on them once alerted. People accessed the community if they chose to. Peoples communication needs were met.

Systems were in place to monitor the service and actions addressed. People and relatives fed back the home had a positive culture. The staff team worked with external professionals to ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 May 2019).

Why we inspected

The inspection was prompted in part due to concerns received about people being neglected and the environment being in a poor state of repair. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern or that the environment was in a poor state of repair. Please see the safe section of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 July 2021

Caring

Good

Updated 8 July 2021

Responsive

Good

Updated 8 July 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 8 July 2021

The service was not always well-led.

Details are in our well-led findings below.