The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Inclusive Lifestyles Limited

Suite B1a, The Quadrant, Mercury Court, Chester, Cheshire, CH1 4QR (01244) 651961

Provided and run by:
Inclusion Holdings Limited

Important: The provider of this service changed. See new profile

All Inspections

22 January 2014

During a routine inspection

We spoke to three people whose relatives were receiving support from the agency. Comments were positive and they considered that their relations were safe with the service. They said that the agency had given them the opportunity to express views but considered that the timescale for action had been slow and that in some cases, they were waiting to hear after three months of initial meetings. We spoke to two members of staff. They considered supported by the service and received training in relevant subjects. They said that they had been able to develop their own professional practice.

We saw comments made by relatives and people who used the service in a recent survey undertaken by the agency as part of its quality assurance. Again comments were positive and included comments such as "I am happy with the staff team" and "I am very pleased with the support".

Our visit found that the health and wellbeing of people was promoted by personalised care plans which took the health of people into account and ensured that risks faced by people were minimised. We found that systems were in place to ensure that people were protected from abuse. Further to this there was a robust recruitment process which only enabled people who were fit to support vulnerable people to be employed.

We found that the service had a robust and inclusive quality assurance system which allowed people to express their views about the service and this was further enhanced by the complaints process.

22 February 2013

During a routine inspection

People were given information in a service user guide that was presented in an easy to read format. Each person had a weekly activity plan and we saw these in the care plan folders. Two people used daytime services and another attended college three days a week. Some people made use of local leisure facilities such as the Floral Pavilion theatre. Everyone had contact with their family and one person had overnight stays with their family.

We spoke with a close family member of one of the people supported by the agency. They told us 'I can sleep well at night knowing that he is in a warm and safe environment . I am more than satisfied with the support he receives.' A family member of another service user told us that they had regular contact with him and considered that he was doing quite well. They had no complaints or concerns at all about the service and were closely involved in the support provided.

The agency had policies and procedures relating to safeguarding vulnerable people from abuse. New staff had training about safeguarding as part of their induction and this was refreshed periodically. The complaints policy was simple to read and included pictures to help people with communication difficulties to understand it. Team meetings took place every five weeks in each of the houses and staff were able to discuss any issues or topics they wished to raise.

20 January 2012

During a routine inspection

We encouraged the people we met to participate in the visit using their preferred methods of communication and we met two people who received support from the service. We asked one person their views about the service. They told us they were 'ok' and had everything they needed. They liked were they lived and said they had everything they needed. One person told us they were familiar with the staff that supported them and knew their names.

They told us they had no concerns about the support they received from staff.

We spoke to one relative after our visit who also gave their views about the service. They felt that overall it was "wonderful" and "excellent" on most accounts.

We also made observations on the standard of care and support provided. The people we met looked content: happy and comfortable with the staff supporting them.

We had also contacted the local authority contracts and monitoring team for Cheshire West and Chester before we visited the service. They had no issues of concern to report.