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Oak View Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

About the service:

Oak View Residential Care Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Oak View Residential Care Home is registered to provide care for up to 42 people, including people living with dementia. At the time of the inspection, there were 42 people living at the service some of whom had a diagnosis of dementia.

People’s experience of using this service:

• People were happy with the care they received from the staff at Oak View Residential Care Home.

• People and family members told us that safe care was provided.

• Staff were well trained and received support and supervision.

• People received support to take their medicines safely and as prescribed.

• Risks to people's well-being and environmental safety were recorded and updated when the circumstances changed.

• People's rights to make their own decisions were respected. Staff supported people to make choices in line with legislation.

• People were supported to access health and social care professionals if needed.

• People's dietary needs were assessed and where required, people were supported with

their meals.

• People were supported to participate in a range of activities of their choice.

• Staff were kind, patient and responsive to people's needs. People were treated with dignity and staff respected their privacy.

• People knew how to complain and were confident that if they raised concerns, the management would act promptly to address these.

• People and staff were fully engaged in the running of the service.

• The management team were open and transparent. They understood their regulatory responsibilities.

• The management team had effective quality assurance systems in place.

The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection:

The service was rated as Good at the last full comprehensive inspection, the report for which was published in September 2016.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Inspection areas

Safe

Good

Updated 4 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 4 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 April 2019

The service was well-led.

Details are in our Well-led findings below.