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Oak View Residential Care Home Good

All reports

Inspection report

Date of Inspection: 1 September 2011
Date of Publication: 30 September 2011
Inspection Report published 30 September 2011 PDF

Overview

Inspection carried out on 1 September 2011

During an inspection in response to concerns

People we spoke with told us they were getting the care and support they needed. They said that they were treated well by the staff and that they had no concerns about the way that the service was organised and run.

We observed that staff responded promptly when people pressed the call button or requested assistance. Staff supported people in ways that upheld their dignity and promoted their independence as much as possible. Staff we spoke with demonstrated their understanding of the needs of people who use the service and interacted positively with them. We saw that people could move freely between the communal areas and their own rooms and personalise their rooms with their own belongings.