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Oak View Residential Care Home Good

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 16 March 2011
Inspection Report published 16 March 2011 PDF

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Inspection carried out on 21 January 2011

During a routine inspection

As part of our review we visited Oak View and spoke with two of the people who use the service, four relatives, two members of staff and the manager. We also observed interactions between staff and people who use the service.

A person who lives at Oak View told us that staff respect their privacy and dignity and consult them about how their care is delivered. Visitors we spoke with also said the services consults with them about their relatives care and keeps them informed about important health matters. We observed that staff asked if people required support and respected their choices. People who use the service told us that staff were good at dealing with their health issues and that there are opportunities to access the community. They gave positive comments about the choice of meals and said that staff were always available to support people at mealtimes if required. People who live in the home and relatives also commented positively about the staff and manager, describing them as �calm, professional and understanding�. They told us that the service listen to them, act on what they say and deal with any concerns or issues promptly and appropriately.