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Archived: Homecare For You Limited Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 12 October 2015

Homecare For You Limited is a care agency situated near the centre of Blackburn. Homecare For You provides personal care for children and adults in their own homes. The service operates mainly during the day with management running an on call system for out of hours and emergencies.

We last inspected this service in May 2014 when the service met all the regulations we inspected. This unannounced inspection took place on the 04 and 05 August 2015.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were aware of and had been trained in safeguarding procedures to help protect the health and welfare of people who used the service. All the people who used the service said they felt safe.

Staff were recruited using current guidelines to help minimise the risk of abuse to people who used the service.

There was a modern office with all the necessary equipment to provide a functional service for people who used the service and for the staff. There was a dedicated training room with equipment such as a hoist and slings and information about many aspects of care for staff to follow good practice.

People who used the service helped develop their plans of care to ensure their wishes were taken into account. Plans of care were updated regularly.

Risk assessments were conducted to help keep people who used the service and staff safe.

The registered manager and senior members of staff updated policies and procedures and conducted audits to help ensure the service maintained standards.

Staff received the training they needed and regular supervision to check they were performing well. Staff were encouraged to come into the office to talk to management if they wished. New staff had to complete an induction before they worked with vulnerable people.

Although people who used the service lived in their own houses and choose what they ate staff were trained in nutrition and safe food handling to give advice to people about their meals.

The agency asked for people’s views around how the service was performing and we saw evidence that the registered manager responded to their views.

There was a suitable complaints procedure for people to voice their concerns. The people we spoke with said they did not have any concerns but knew how to contact the office if they did.

Staff received infection control training and were supplied with protective equipment when it was required.

Inspection areas

Safe

Good

Updated 12 October 2015

The service was safe. There were systems, policies and procedures in place for staff to protect people. Staff had been trained in safeguarding issues and were aware of their responsibilities to report any possible abuse.

Arrangements were in place to ensure medicines were safely administered. Staff had been trained in medicines administration although people were encouraged to self-medicate or families undertook the task. Staff either prompted or administered medicines to help people remain well.

Staff had been recruited robustly and there were sufficient staff to meet the needs of people who used the service.

Effective

Good

Updated 12 October 2015

The service was effective. This was because staff were suitably trained and supported to provide effective care. People were able to access professionals and specialists to ensure their general and mental health needs were met. Care plans were amended regularly if there were any changes to a person’s medical conditions.

Senior staff understood their responsibilities under the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS).

People who used the service were supported to follow a healthy eating lifestyle because staff received nutrition training. People were assisted to store and prepare food by staff who had been trained in food safety.

Caring

Good

Updated 12 October 2015

The service was caring. People who used the service and their family members told us staff were helpful, flexible and kind.

We saw that people who used the service had been involved in developing their plans of care. Their wishes and preferences were taken into account.

Responsive

Good

Updated 12 October 2015

The service was responsive. There was a suitable complaints procedure for people to voice their concerns. The manager responded to any concerns or incidents in a timely manner and analysed them to try to improve the service.

People were asked their opinions in surveys, management reviews and spot checks. This gave people the opportunity to say how they wanted their care and support. Family members told us staff kept them informed of any changes to a person’s care or condition.

Well-led

Good

Updated 12 October 2015

The service was well-led. There were systems in place to monitor the quality of care and service provision at this care agency.

There was a recognised management structure that staff were aware of and on call staff to contact out of normal office hours.

Healthwatch Blackburn with Darwen and the local authority contracts and safeguarding team did not have any concerns about this service. The registered manager liaised well with other organisations.