We carried out a review of the data available to us about Vanity Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vanity Care Ltd, you can give feedback on this service.
Vanity Care Limited is a care agency service that provides personal care to older people, people with physical and mental health needs. At the time of our inspection the was supporting 25 people living in their own homes.
Not everyone who used the service received personal care. At the time of our inspection three of the 25 people who used the service did not receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were happy with the care they received from staff.
Care plans reflected people’s individual needs.
Risk assessments provided details of risks and control measures in place to mitigate these. These had been reviewed regularly and updated when there were any changes in people’s needs.
Staff knew people’s needs and preferences and where possible supported them to maintain their independence.
Staff understood their roles and responsibilities in ensuring that people were kept safe from harm and abuse. Staff received training in safeguarding adults.
People told us they were not always involved in developing their care plan.
The service was meeting the requirements of the Mental Capacity Act (2005). Information about people’s capacity to make decisions had been recorded in their care file.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received an induction and refresher training in mandatory subjects. Regular supervision had taken place and staff were supported to carry out their roles and responsibilities effectively.
Staff supported people to take their medicines safely and people received their medicines as prescribed.
People's nutritional and hydration needs were met where this support was provided.
People had their health needs met by health and care professionals. Staff provided the necessary support with healthcare appointments.
Regular spot checks and audits took place to monitor the quality of the service.
People had been asked their views about the service. People were positive about staff and the management of the service.
We have made two recommendations about staff recruitment and involving people in the review of their care plan.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (published 14 November 2016). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Vanity Care provides personal care and support to people in their own homes, within east London. At the time of our inspection, 14 people were using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered care homes, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Systems were in place to ensure people were protected from the risk of abuse. Staff were aware of the different types of abuse and how to respond. People had their individual risks assessed and staff were aware of the plans to manage the risks. People received care at home from staff who understood their needs. When required, staff administered prescribed medicines safely to people. Staff had received training to do this.
Staff had been recruited following appropriate checks and the provider had sufficient staff available to provide support to people. People told us they received support from staff who understood their preferences and encouraged them to remain as independent as possible. They were listened to by staff and were involved in making decisions about their care and support. People were supported to meet their nutritional needs.
Staff were attentive, respectful and patient when providing care to people. People told us that they were generally happy and felt well cared for. Staff ensured people were treated with privacy and dignity.
Staff undertook training and received supervision to support them to carry out their roles effectively. The registered manager and the staff team had attended training on the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). However, we found that the service did not have a suitable policy on the requirements of the MCA. We have made a recommendation about reviewing the policy to make it more relevant to the MCA.
People’s needs were assessed before they received care in their home. The care plans were person centred and tailored to meet their needs. Care plans were regularly reviewed to reflect people's changing needs. People and their relatives felt able to talk to the registered manager and said that most issues were dealt with in a timely manner. However, some people and relatives did not always feel that staff were responsive to their needs. We have made a recommendation about this.
Staff told us that they received support and encouragement from the registered manager and were provided opportunities to develop in their roles. Staff told us any concerns they had would be addressed by the registered manager. People and their relatives were encouraged to express their views and give feedback about their care.
The registered manager was committed to monitoring the quality of care provided to people. They ensured that regular checks were completed and looked at where improvements could be made.