Stuart House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were very person-centred and the culture was of staff placing people at the heart of their care. Care was planned around people’s needs, wishes and daily lives. A ‘resident of the day’ initiative ensured people’s care was reviewed regularly, and people and their relatives were involved in how care for the individual could be improved.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service worked flexibly to ensure people received the appropriate care for them. For example, the service was providing one person with additional 1 to 1 support, for which they shared the funding with commissioners to ensure the person was safe.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

There were no barriers to people accessing the service or their care and support. The service supported people to hospital in an emergency.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

There were no barriers to people accessing the service or their care and support. The service supported people to hospital in an emergency.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

There were no barriers to people accessing the service or their care and support. The service supported people to hospital in an emergency.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People received good care and outcomes without any discrimination.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s wishes, if they were able to make them, and those of their relatives, where appropriate, were recorded and met. People were supported at the end of their life by staff who had been trained to do so, and who knew them well. Some staff had been trained as end-of-life champions to provide dedicated support to people at this time.