Stuart House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were comprehensively assessed. Assessments were thorough and included all aspects of people’s needs. People and their families were involved in assessments and in regular reviews, where their views were listened to and acted upon. A staff member said, “It’s all written regarding their food, their disability.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutritional and hydration needs were understood and met. People were supported to have enough to eat and drink in a way appropriate to them. Where people were at risk of malnutrition their weight and dietary needs were monitored. People and relatives told us the food was very good. A relative commented, “The food is brilliant. He’s put weight on. He eats everything that’s there!”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s health and well-being were closely monitored. Staff ensured any changes were monitored and sought timely guidance and support from health professionals when appropriate. A visiting health professional told us, “Staff are very good. They tell me all the information. Whatever I tell them, they do all the things I ask. My patients are well looked after here.” When people needed to go to hospital staff supported them to do so.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s health and well-being were closely monitored. Staff ensured any changes were monitored and sought timely guidance and support from health professionals when appropriate. A visiting health professional told us, “Staff are very good. They tell me all the information. Whatever I tell them, they do all the things I ask. My patients are well looked after here.” When people needed to go to hospital staff supported them to do so.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People were encouraged to maintain their independence and continue to access social opportunities. The service sought regular feedback from people, where they were able to do so, and their relatives to ensure they were happy with their care. A relative told us, “They (staff) are always calling: Are we happy? Is there anything they can do to improve?”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People living at the home were unable to consent to their care. Relatives told us their views were sought and their wishes taken into account when decisions needed to be made. Staff were able to explain how they made appropriate decisions in people’s best interests. These were undertaken by following legislation and within best practice guidelines. Staff supported people to access independent advocacy, when necessary.