Archived: Dr Jinah Yoo Dermatology

Updated 4 May 2023

Dr Jinah Yoo Dermatology is an independent health service which operates out of 62 Wimpole Street, London, W1G 8AJ, on the ground floor of a building which also houses several other consulting rooms and services. The service is a Korean dermatology clinic which offers: routine general dermatology services and benign skin lesion removal; a holistic approach in the management of common skin conditions using medical therapies and lasers; and cosmetic procedures including Botox, dermal fillers, mesotherapy, thread lifting, lifting/ tightening devices and a range of chemical peels and facials. The service also introduces new treatments that are widely used in Korea which are not generally used in the United Kingdom.

The service consists of a director/ consultant dermatologist, a clinic manager, a business development manager/ assistant manager, a healthcare assistant and a therapist/ healthcare assistant. The reception area is on the ground floor of the building and is accessible via a ramp to patients with mobility issues. The service is open from 10am to 6pm on Monday, Tuesday and Thursday, from 10am to 7pm on Wednesday and Friday, and on alternate Saturdays from 9am to 2pm. The consultant dermatologist operates an on-call telephone for patients to contact out of hours. The service treats both adults and children and sees between 200 and 500 patients on a monthly basis. The service is registered with CQC to provide the following regulated activities: treatment of disease, disorder of injury; surgical procedures; and diagnostic and screening procedures.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 May 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dr Jinah Yoo Dermatology on 1 March 2023 as part of our inspection programme. This was the first inspection of this service.

Dr Jinah Yoo Dermatology is a Korean dermatology clinic specialising in laser, cosmetic and medical dermatology.

Our key findings were:

• Care records were written and managed in a way that kept patients safe. Clinical records were completed thoroughly and reflected that a high standard of care was provided to patients.
• There was a culture of learning at the service. Openness, honesty and transparency were demonstrated when responding to incidents and complaints.
• The service supported staff development and there was a strong emphasis on the wellbeing of staff.
• The service used information about care and treatment to make improvements and was actively involved in quality improvement activity.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The service actively sought and acted on feedback from patients to improve services. We saw evidence of positive feedback from patients.
• The service understood the needs of patients and improved services in response to those needs.
• The service was accessible, and patients were able to access care and treatment within an appropriate timescale for their needs.
• There was a clear vision and set of values which supported person-centred care.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.
• There were clear and effective processes for managing risk, issues and performance.

Whilst we found no breaches in regulations, the provider should:

• Take steps to improve the recording of staff immunisations in staff recruitment files, in accordance with UK Health Security Agency (UKHSA) guidance.
• Continue to create and update patient information leaflets regarding pre and post treatment in multiple languages.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services