13 June 2023
During a routine inspection
Simply Joy is a domiciliary care service supporting adults in the community who require personal care in the Paignton and Torbay areas. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 16 people using the service who received personal care.
People’s experience of using this service and what we found
People felt safe with staff and staff knew how to report safeguarding concerns. People told us their care was delivered as required and they had confidence in the staff that supported them. One relative told us, “My wife has been having care now for just 2 months, once a day. So far the carers have all been very good and she feels safe with them.”
People received the support they required with their medicines. Staff were recruited safely and received appropriate induction, ongoing training and support from the provider. People had their care planned to their individual needs and where required risk assessments were in place to reduce known risks.
People were supported to eat and drink where needed and told us they received the required level of support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People confirmed they were involved in choices and decisions regarding their care and support, including a choice of which staff would support them. People and their relatives told us the staff that supported them were caring and respected them as individuals. One member of staff commented, “I feel people should get the best care they deserve and you should always give them the best you can.”
There was a process in place to respond to complaints. Care plans were person centred and reflected the needs of each person. Routines were discussed with people and they had been involved in completing their care planning. Staff supported people to make healthcare appointments where needed.
Staff told us they were happy in their jobs and were keen to make a positive difference in people’s lives. There was positive feedback from people and staff about the service management. A number of methods were used to assess the quality and safety of the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 January 2022 and this is their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.