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Brockwell Court Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 15 October 2019

About the service

Brockwell Court is a residential care home which provides people with nursing and personal care. The home can accommodate up to 75 people. The home has four areas of accommodation – Allensford, Blanchland, Corbridge and Dewentside. At the time of our inspection Allensford was closed for refurbishment. This meant temporarily the home could accommodate 55 people and there were 52 people using the service.

People’s experience of using this service and what we found

People were consulted about ongoing environmental changes at the service which was having an impact on people moving rooms short term.

Medicines were managed safely, there were enough staff on duty and staff were recruited safely. People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people’s health, safety and welfare had been assessed, recorded and plans put in place to reduce these.

People were supported to access healthcare services if needed. People were supported to have enough to eat and drink and staff were trained to support people who had different dietary needs.

Interactions we saw between people and the staff team were very positive and relatives also said they were made very welcome at the home. People were treated with kindness, dignity and respect.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to engage in activities they enjoyed and we saw the service promoted people accessing local community facilities and supporting them to go on trips. People and their relatives told us they knew how to make a complaint.

There was a clear management structure and staff were supported by the registered manager. Quality assurance systems were completed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 3 April 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 October 2019

The service was well-led.

Details are in our well-led findings below.