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Richard House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF


Inspection carried out on 11 December 2013

During a routine inspection

The people we spoke with said that they liked living in Richard House and could make choices about how they spent their day. They said that staff treated them well, were very good and they were all very positive about living there.

We found evidence that there were procedures in place to assess the capacity of people to

consent to their care and treatment. We found that people's decisions about how they wished their support to be provided were respected.

We saw that care plans clearly identified the needs of the person and had been reviewed on a regular basis. One person told us, "The care I receive is excellent. I always get what I need when I need it."

We looked around the premises and found it was clean and welcoming. People's bedroom's were individualised with their personal items and people could choose where to spend their time.

We observed support staff were friendly towards people and enabled them to be as independent as possible.

We found evidence that there were systems in place for the safe administration of medicines.

We saw evidence that there were effective recruitment procedures in place to ensure that people who used the service were protected from inappropriate staff.

We found that suitable arrangements were in place to manage an effective complaints process for identifying, receiving and handling complaints for people living at Richard House.