Nationwide Community Care Limited - 3 Cracknell Close

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had a strong focus on continuous learning, innovation and improvement across the organisation and local system. They always encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

The provider demonstrated an excellent level of investment in the service, which showed people and staff they were valued, and proactively led to positive outcomes. Despite the small size of the care home, the provider ensured there was a full-time registered manager and deputy manager on site. The registered manager told us, “We are so lucky with the director, they are so supportive we can go to [them] at any time.” The director supported the service with monthly provider meetings, as well as hiring a consultant to regularly visit the service and provide a further layer of external quality assurance and oversight. The consultant told us, “I work extremely well with the registered manager, who wants to achieve the best outcome for people ensuring they fulfil their goals and aspirations.” This ensured there was sufficient management resource available to oversee the quality and safety of the service to a high standard, whilst also undertaking additional learning and improvement work. This learning culture benefitted the whole staff team. A staff member told us, “This continuous learning really helps us stay confident and competent in providing the best possible care.”

The registered manager and staff were taking part in a long-term local authority quality improvement initiative, to benefit the service itself but also to inform pilot work for other providers to learn from. A professional who worked with the service told us, “The service's engagement has been exceptional” and “the service has demonstrated a high level of commitment to the improvement process and has consistently engaged with quality improvement initiatives.” The registered manager had also proactively sought out specialist accreditation for the care home, for example in relation to promoting excellent standards of oral health. Another professional who worked with the service told us, “The setting has demonstrated that it acts on recommendations, shares clear information, works effectively with partners, and is committed to supporting residents’ oral health and quality of life.” At the time of our inspection, the service had been nominated for a local authority award for care homes, set up to recognise achievements and successes in delivering excellent care.