Nationwide Community Care Limited - 3 Cracknell Close

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We saw experiences and leisure activities were sourced specifically to meet people’s interests, aims and goals. A professional who worked with the service told us, “The [staff] team work really well with people, ensuring they listen to what people want to achieve, how they want to live and what care and support they expect.” One person was completing a cooking course at a local college and had baked homemade scones on the day of our visit. Another person had been working on their cycling and gained recognition for the number of miles they had travelled. There were certificates on display on the walls, and in memory books made together by people and staff to celebrate these achievements.

We saw people’s routines and choices were respected and facilitated, including going shopping, horse carriage riding, to a specialist gym, to hydrotherapy, out to eat and on planned trips, holidays and excursions. For example, the service had hired a disability accessible beach hut for people to enjoy the warm weather together, as well as an accessible boat which 1 person had steered. The registered manager told us how 1 person had achieved their life goal, which was to swim in the sea. Another person had been supported to visit a historical attraction with special childhood memories. At the time of our visit, 1 person was looking forward to a planned trip to a major attraction based on a favourite film series. A relative told us, “[Person] does not lack anything.” We spoke with 1 person who held a season football ticket, attending all home football matches and social clubs linked to the team. A relative told us, “[Person] always has the opportunity to take part in meaningful activities. [Staff] even take [person] to watch [person’s] football team, and [person] has a season ticket.”

Staff were fully committed and enthusiastic about people having as much choice and independence as possible. Everyone had their own vehicle to ensure they could go out as they pleased. A staff member said, “With 5 hours of 1-to-1 time daily, people have total choice over their activities. It is a privilege to work somewhere where people truly live fulfilling, enriched lives.” This was modelled by the registered manager, who encouraged staff to enable and empower people to be as independent as possible in all aspects of their own lives. Records showed people clearly set out the level of support they would like, which was respected. For example, 1 person preferred to be accompanied to the doctor’s surgery by a staff member but wished to go alone into their appointment once they arrived. Staff did not enter people’s private spaces without their expressed agreement, and we saw people were asked for consent before staff entered their bedrooms. A relative said, “Staff support [person] to have an independent life. [Person] appears free and speaks freely, full of things they have done. That is a good sign, I don’t think [person] could be anywhere better.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.