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Inspection Summary


Overall summary & rating

Good

Updated 7 June 2018

Home Instead Senior Care provides personal care and support to people who live in their own homes. The agency has three offices, based in north Sheffield, south Sheffield and Barnsley. The registered manager is based in the north Sheffield office. Support is provided to younger adults and older people living in their own homes in the Sheffield and Barnsley area. Not everyone using Home Instead Senior Care receives the regulated activity, personal care. Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; which is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection Home Instead Senior Care were supporting 59 people with a personal care service.

There was a manager at the service who was registered with the CQC. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At our last inspection, we rated the service good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There were systems in place to protect people from harm, including how medicines were managed. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team.

Safe recruitment processes were followed and appropriate checks had been undertaken, which made sure suitable staff were employed to care for people.

People were supported in a kind caring way that took account of their individual needs and preferences. People and their families were supported to express their views and be involved in decisions about their care.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems supported this practice.

Staff were supported to provide appropriate care to people because they were trained, supervised and appraised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.

People received regular and ongoing health checks and support to attend appointments. They were supported to eat and drink enough to meet their needs and to make informed choices about what they ate.

The service was responsive to people’s needs and staff listened to what staff said. People could be confident that any concerns or complaints would be listened to and dealt with.

Systems were in place that continuously assessed and monitored the quality of the service.

Inspection areas

Safe

Good

Updated 7 June 2018

The service remains Good.

Effective

Good

Updated 7 June 2018

The service remains Good.

Caring

Good

Updated 7 June 2018

The service remains Good.

Responsive

Good

Updated 7 June 2018

The service remains Good.

Well-led

Outstanding

Updated 7 June 2018

The service remains Outstanding.