You are here

Archived: The Larches Good

Inspection Summary


Overall summary & rating

Good

Updated 18 August 2016

The inspection took place on 13 July 2016 and was unannounced. The Larches provides accommodation for up to six people. People living at the home had a wide range of complex well-being and physical needs. There were six people living at the home at the time of our inspection. People had their own rooms and the use of a number of communal areas including lounges and dining areas and a garden.

We spent time with people who lived at the home and spoke with five people about the care and support they received. The examples we have given are therefore brief because we respect people’s right to confidentiality.

A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks to people's safety were understood by staff and people benefited from receiving care which took into account their safety needs. There were enough staff to care for people and staff knew what actions to take if they had any concerns for people's wellbeing or safety. People were supported to take their medicines so they would remain well.

People were supported by staff who knew them well and who used their skills and knowledge so people’s health and well-being would be promoted. People received help from staff to enjoy a range of food and drinks and to obtain help form health professionals so they would remain well. Staff worked with other organisations so people's rights to make decisions and their freedoms were protected.

People enjoyed spending time with the registered manager and had built caring relationships with staff. People were given encouragement to make their own decisions about their day to day care when they needed it. People's rights to dignity and privacy was understood and acted upon by staff.

People’s care was planned in ways which took into account how they liked their care to be given. Staff took action when people's needs changed. People and their relatives had not needed to raise any complaints about the service, but were confident action would be taken if complaints were made.

Staff understood what was expected of them and were supported by the registered manager and senior staff to care for people. People were supported by staff to make any suggestions they had about the care provided. Regular checks were made on the quality of the care by the provider’s representative and registered manager. Actions were taken to further improve people’s experience of living at the home.

Inspection areas

Safe

Good

Updated 18 August 2016

The service was safe.

People were supported by staff who understood risks to their safety and took action to promote people�s well-being. People received their medicines in a safe way. There was enough staff to meet people's care and safety needs.

Effective

Good

Updated 18 August 2016

The service was effective.

People were supported by staff who had the skills and knowledge to care for them. People had access to health services and enough to eat and drink so they would remain well. People were supported to make their own decisions and their rights were promoted.

Caring

Good

Updated 18 August 2016

The service was caring.

Caring relationships had been built between people and staff and people�s dignity, independence and privacy was respected. People were encouraged to make their own day to day decisions.

Responsive

Good

Updated 18 August 2016

The service was responsive.

People were encouraged to let staff know how they wanted their care to be given so plans for their care were developed which met their individual needs. People were supported to maintain links with their families and to do things they enjoyed. Staff promoted people's awareness of how to raise any concerns or complaints.

Well-led

Good

Updated 18 August 2016

The service was well-led.

People benefited from living in a home where communication between them and staff was open. Staff were supported to understand their roles and checks were made on the quality of care by the provider and registered manager. Action was taken to develop people�s care further.