23 August 2016
During a routine inspection
We spent time with people who lived at the home and spoke with two people about the care and support they received. The examples we have given are therefore brief because we respect people’s right to confidentiality.
A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who understood their safety needs and took action to reduce risks. People were able to obtain support from staff promptly when they needed this. There were enough staff to care for people and staff knew what actions to take if they had any concerns for people's wellbeing or safety. People were supported to take their medicines so they would remain well.
Staff provided support to people so they would have enough to eat and drink in ways which helped to reduce risks to people’s safety. People benefited from living in a home where staffs’ skills were continually developed, and people were supported by staff who knew them well. People received help from staff to see health professionals so they would remain well. Staff worked with other organisations so people's rights to make decisions and their freedoms were protected.
People had built caring relationships with staff and enjoyed spending time with the registered manager and provider. People were encouraged to make their own decisions about their day to day care, where this was possible. People's rights to dignity and privacy was understood and acted upon by staff.
People’s care was planned in ways which took into account their preferences and life histories and their current care needs. Staff took action when people's needs changed. People had opportunities to do things they enjoyed doing, both in the community and at the home, so they enjoyed an increased sense of well-being. People had not needed to raise any complaints about the service, but were confident action would be taken if complaints were made.
Staff provided support to people to make any suggestions about the care provided. People had opportunities to feedback about their experience of living at the home. Staff understood what was expected of them and were supported by the registered manager and senior staff to provide good care to people. Checks were made on the quality of the care by registered manager and provider. Actions were taken to further improve people’s experience of living at the home.