You are here

Alistre Lodge Nursing & Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 1 February 2020

About the service

Alistre Lodge Nursing Home is a nursing home providing personal care to 38 people aged 65 and over at the time of the inspection. The service is registered to support up to 43 people.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People told us they felt safe when supported by staff. Risk assessments had been developed to minimise the potential risk of avoidable harm to people during the delivery of their care. People were safely supported to receive their medicines as prescribed. The registered manager had robust safe recruitment procedures.

People were positive about the service and said staff were kind and caring. People were treated with dignity and respect and their right to privacy was upheld. The registered manager worked in partnership with people’s advocates.

People's care and support had been planned in partnership with them and their relatives. Staff had received regular training and supervision to support them in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People received person-centred care which was responsive to their needs. People's communication needs had been assessed and where support was required these had been met. The registered manager managed people's concerns and complaints appropriately.

The service worked in partnership with a variety of agencies to ensure people received all the support they needed. People were happy with how the service was managed. Staff felt well supported by the registered manager and management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 1 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 February 2020

The service was well-led.

Details are in our well-Led findings below.